At iLovePowerBank, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

 

Returns

 

You may request a return within 14 days of receiving your order. Items must be unused, in their original condition, and in original packaging to be eligible for a return.

 

Non-Returnable Items

 

For hygiene and safety reasons, certain items such as used headphones, opened accessories, or products showing signs of use may not be eligible for return unless they are faulty or damaged.

 

Faulty or Damaged Items

 

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery. We may request photos or videos to assess the issue before arranging a replacement or refund.

 

Refund Process

 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your payment provider.

 

Return Shipping

 

Customers are responsible for return shipping costs unless the item is faulty or incorrect. Original shipping fees are non-refundable.

 

Exchanges

 

If you wish to exchange an item, please contact us and we will guide you through the process based on product availability.

 

Contact Us

 

For return or refund requests, please contact our support team at:
Email: support@ilovepowerbank.com