Returns & Refunds
We want you to love your purchase. Here’s how we make returns simple and stress-free.
Return Eligibility
You may return your order within 7 days if:
- The item is unused and in original packaging.
- The item is in resellable condition.
- You provide an unboxing video (recommended for claims).
- You contact us at support@ilovepowerbank.com
Note: Opened headphones cannot be returned due to hygiene reasons (unless faulty).
Refund Processing
Once your return is received and inspected, your refund will be issued to the original payment method. Processing times may vary depending on your bank or provider.
Refunds typically appear within 3–7 working days.
Warranty Information
All products include a 7-day warranty against manufacturing defects.
Warranty does not cover:
- Accidental damage
- Normal wear and tear
- Misuse or improper handling
If your product appears defective, reach out for support.